Updated March 2022
‘Personal information’ means any information that is capable of identifying you.
‘We’ means brain & body boost.
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.
What information we collect and when
We collect and process information when you telephone to make an enquiry or appointment, when you email us, or if you visit in person.
At the point of enquiry or booking we may ask you for:
your date of birth
your telephone number, either landline or mobile or both
your e-mail address.
At your appointment, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.
We may also ask for information regarding any activities you undertake, your employment, and any medication you take.
We will also record the findings of an assessment.
How we use this information.
We use electronic records that are hosted by a third party (Cliniko)
All information is kept electronically in a file that directly relates to your episode of care.
We use this information:
We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.
How long do we keep personal information
We have an insurance obligation to retain records for 7 years after the conclusion of treatment.
We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.
How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.
All changes will be notified on our website
brain & body boost
17 Fieldhouse Drive