Privacy Policy

Updated March 2022

brain & body boost is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, e-mail, SMS or over the telephone.

‘Personal information’ means any information that is capable of identifying you.
‘We’ means brain & body boost.
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.

What information we collect and when
We collect and process information when you telephone to make an enquiry or appointment, when you email us, or if you visit in person.
At the point of enquiry or booking we may ask you for:
your name
your date of birth
your address
your telephone number, either landline or mobile or both
your e-mail address.

At your appointment, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.

We may also ask for information regarding any activities you undertake, your employment, and any medication you take.

We will also record the findings of an assessment.

How we use this information.
We use electronic records that are hosted by a third party (Cliniko)
All information is kept electronically in a file that directly relates to your episode of care.

Please see the Cliniko privacy policy here https://www.cliniko.com/policies/privacy/ 

We use this information:

1. To provide a legal record of any treatment or advice we provide
2. To ensure continuity of care
3. To contact you in regard to your ongoing treatment including sending      exercises by e-mail.
4. To contact you if new information or treatments become available that may be of benefit to you.
5. We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.
6. We may use your information for quality feedback purposes.
7. We may use your information for audit purposes.

We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.

How long do we keep personal information
We have an insurance obligation to retain records for 7 years after the conclusion of treatment.
 

We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.

How do we protect your information
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content, you should check their privacy policy prior to submitting any personal information.

Your rights
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.

Changes to our privacy policy
All changes will be notified on our website

Contact details
Any questions regarding this privacy policy should be addressed to:

Kate Rigby

brain & body boost

17 Fieldhouse Drive

Slaithwaite

Huddersfield

HD7 5BY

Telephone: 07823538789

Email: kate@brainbodyboost.co.uk